Privacy Policy

1. Introduction

Captiv Media ("Captiv Media", "we", "our", or "us") is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, engage our services, or communicate with us.

2. Who We Are

Captiv Media provides digital services to businesses within the United Kingdom.

Registered Address: [Insert Registered Address]

Email: hello@captiv.media

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information:

• Full name and contact details, including email address and telephone number.
• Business information, including company name, address, and VAT details.
• Technical information such as IP address, browser type, device information, and website usage data.
• Payment and transaction information where relevant.
• Records of communications, including emails, enquiries, forms, and telephone conversations.

4. How We Use Your Information

We use your information to:

• Provide and manage our services.
• Respond to enquiries and communicate with clients.
• Process payments and issue invoices.
• Comply with legal and regulatory obligations.
• Improve our website, services, and user experience.
• Send marketing communications where you have provided consent.

5. Legal Basis for Processing

Under UK data protection law, we rely on one or more of the following legal bases:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests, provided these do not override your rights and freedoms.

6. Cookies and Analytics

Our website uses cookies and similar technologies to ensure the website functions properly, improve performance, and analyse visitor behaviour.

Certain analytical cookies may not require consent where permitted under applicable UK legislation. Where consent is required, you will be provided with appropriate choices.

You may control cookies through your browser settings.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers, including:

• Payment processors.
• Cloud hosting providers.
• IT and website service providers.
• Professional advisers.
• Regulatory or legal authorities where required by law.

All third parties are required to handle personal data securely and lawfully.

8. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information, including approved contractual arrangements where required.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

Although we take reasonable steps to secure your information, no internet transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, taxation, and regulatory requirements.

When information is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict processing.
• Object to processing.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing relies upon consent.

Requests may be made by contacting:

Email: hello@captiv.media

12. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 18.

If you believe that a child has provided personal information to us, please contact us so we can remove it.

13. Complaints

If you have concerns regarding our use of your personal data, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or business changes.

Any updates will be published on this page together with the revised date.